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Home
Our Story
Our Range
Food Services
Order
Innovation Team
Contact
Questions? We've Got Answers
Everything you need to know about ordering, delivery, and our products
How do I set up an account with House of Carnivore?
To set up an account, you need to complete a credit application form, followed by a trade reference check. Once approved, your account will be set up and you can start ordering through our platform.
What payment methods do you accept?
We accept various payment methods including Bank Transfer, Fresho payments, Cheque, and Cash. For specific payment details, please contact our finance department.
Is there a minimum order requirement for delivery?
Yes, we have a minimum order requirement. A $25 delivery fee will be charged for orders under $200. For orders above $200, delivery is free.
What should I do if my order is missing items?
If your order is missing items, please specify which products are missing and how many cartons you received. Then contact our customer service team for immediate assistance.
How do I handle issues with product quality or freshness?
If you receive meat that is not fresh upon delivery, please contact our customer service immediately to report the issue. We take quality seriously and will address any concerns promptly.
How can I track my order status?
You can track your order status through our Fresho platform, or contact our customer service team for real-time updates on your order's location and estimated delivery time.
What should I do if I receive the wrong product?
If you receive the wrong product, please provide details about what product you received and contact our customer service team. We'll arrange for the correct product to be delivered as soon as possible.
How do I get a copy of my invoice or statement?
You can access your invoices and statements through the Fresho platform. If you need additional copies or have specific requests, please contact our customer service team.
